State government

Statewide public benefits application

State of Florida · Health and human services

Rebuilt registration and application journeys on a high-traffic public benefits platform used by residents across Florida.

Attribution

Delivered by our founder before Nexaces was established, as part of a prime contractor's delivery team. Listed as relevant experience, not as a Nexaces contract.

The problem

A public benefits platform is the least forgiving kind of consumer software there is. The people using it are often applying under pressure, frequently on an old phone over a poor connection, and an interaction that fails silently is not an inconvenience — it is somebody not receiving support they are entitled to.

The work

Architected and shipped registration pathways and application modules in React. The substance of it was state: multi-step eligibility forms that have to survive a dropped connection, a back button and a half-finished session, and which talk to several secured backend services that do not share a data model.

Alongside that, rendering and memory profiling — long forms with conditional branches degrade badly under sustained concurrent load, and the work was keeping the interface responsive at the times of day when the most people need it.

All delivery experience